Refund Policy

Last Updated: June 2026

At VIVORA, customer satisfaction is our priority. We stand behind the quality of our products and strive to provide an exceptional experience for every customer.

Returns and Refund Eligibility

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a refund:

Items must be returned in their original packaging.
Products must be unused or only minimally used.
Proof of purchase may be required.
Returns must be initiated within 30 days from the date of delivery.

Non-Refundable Items

For health, safety, and hygiene reasons, we cannot accept returns or provide refunds for:

Products that are fully consumed or substantially used.
Products damaged due to misuse or improper storage.
Gift cards or promotional items.
Orders returned without prior authorization.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photographs of the product and packaging to help us resolve the issue promptly.

Upon verification, we will provide a replacement or issue a refund at no additional cost.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to:

An incorrect item sent by VIVORA.
A damaged or defective product.
An error on our part.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

Order Cancellation

Orders are processed quickly to ensure fast delivery. Therefore, once an order has been placed, we cannot guarantee that modifications or cancellations can be made before shipment.

If your order has already been shipped, it will be subject to our standard return policy.

Lost Packages

VIVORA is not responsible for delays or losses caused by shipping carriers, incorrect addresses provided by customers, or circumstances beyond our control. However, we will gladly work with you and the carrier to help resolve any shipping issues.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are committed to providing prompt assistance and ensuring that every customer receives the highest level of service.

By placing an order with VIVORA, you acknowledge and agree to the terms outlined in this Refund Policy.