Shipping Policy
# Shipping Policy
At VIVORA, we are committed to delivering your order quickly, safely, and discreetly.
## Order Processing
All orders are processed within 1 business day after payment is successfully received. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
## Shipping Method
We ship all orders through FedEx to ensure fast and reliable delivery.
### Estimated Delivery Time
* **United States:** 2–4 business days
* Delivery times may vary slightly depending on your location, weather conditions, holidays, or carrier delays.
## Tracking Your Order
After your order has been dispatched, a tracking number will be sent to the email address provided during checkout. You can use this tracking number to monitor the status of your shipment at any time.
## Shipping Delays
While we strive to ensure timely delivery, unforeseen circumstances beyond our control, such as severe weather, carrier delays, customs inspections, or high shipping volumes, may occasionally affect delivery times.
## Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete when placing your order. VIVORA is not responsible for delays or lost packages resulting from incorrect or incomplete address information provided by the customer.
## Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible. We will work with FedEx to investigate the issue and assist you in resolving it.
## Contact Us
If you have any questions regarding your order or shipping, please contact our support team. We are always happy to help and will do our best to ensure that your experience with VIVORA is smooth and satisfactory.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.